Privacy Policy
Last Updated: January 23, 2025
Your Privacy Matters: This policy explains how we collect, use, and protect your personal information. We are committed to transparency and compliance with GDPR, CCPA, and PDPA regulations.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, phone number, role (tenant/landlord)
- Property Information: Property type, listings, rental details
- Verification Data: Aadhaar (masked), email, bank details (for verification only)
- Reviews: Ratings and comments you submit
- Optional Data: LinkedIn profile, Gmail integration (with explicit consent)
1.2 Automatically Collected Information
- Usage Data: Pages visited, features used, time spent
- Device Information: Browser type, operating system, IP address
- Cookies: Session management, authentication, preferences
2. How We Use Your Information
We use your information to:
- Provide and improve our rental matching services
- Calculate and display trust scores
- Verify user identities (eKYC)
- Facilitate communication between tenants and landlords
- Send important notifications and updates
- Prevent fraud and ensure platform security
- Comply with legal obligations
- Analyze usage patterns to improve user experience
3. Information Sharing
3.1 What We Share
We share limited information with other users:
- Name and role (tenant/landlord)
- Trust score (calculated from reviews and verification)
- Property listings (if you're a landlord)
- Reviews you've written or received
3.2 Service Providers
We share data with trusted service providers:
- Firebase: Authentication and phone verification
- MongoDB: Database hosting
- Cloud Hosting: Application infrastructure
3.3 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Enforce our Terms of Service
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
3.4 What We DON'T Do
We DO NOT:
- Sell your personal data to third parties
- Share your phone number publicly
- Use your data for unrelated marketing
- Share your verification documents
4. Your Rights (GDPR/CCPA/PDPA)
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request account deletion (30-day grace period)
- Portability: Export your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Withdraw Consent: Revoke consent for optional features
To exercise these rights, contact us at contact.rentulse@gmail.com
5. Data Security
We protect your data using:
- Encryption: HTTPS/TLS for data in transit
- Authentication: Secure phone-based authentication via Firebase
- Access Controls: Role-based access to sensitive data
- Monitoring: Regular security audits and monitoring
- Masking: Phone numbers and Aadhaar are masked in displays
However, no system is 100% secure. You are responsible for keeping your account credentials safe.
6. Data Retention
- Active Accounts: Data retained while account is active
- Deleted Accounts: 30-day grace period, then permanent deletion
- Reviews: Anonymized after account deletion (kept for trust scores)
- Legal Requirements: Some data retained for compliance (audit logs)
7. Cookies and Tracking
We use cookies for:
- Essential: Authentication, session management (required)
- Functional: Remember your preferences
- Analytics: Understand usage patterns (anonymized)
You can disable cookies in your browser, but some features may not work properly.
8. Children's Privacy
Rentulse is not intended for users under 18 years old. We do not knowingly collect information from children. If we discover we have collected data from a child, we will delete it immediately.
9. International Data Transfers
Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.
10. Changes to This Policy
We may update this policy periodically. We will notify you of significant changes via:
- Email notification
- Platform notification
- Updated "Last Modified" date
Continued use after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related questions or to exercise your rights:
- Email: contact.rentulse@gmail.com
- Privacy Inquiries: contact.rentulse@gmail.com
- Data Protection Officer: contact.rentulse@gmail.com
- Location: Bangalore, Karnataka, India
12. Grievance Officer (India)
For complaints or concerns (India residents):
- Name: Rentulse Support Team
- Email: contact.rentulse@gmail.com
- Location: Bangalore, Karnataka, India
- Response Time: Within 24-48 hours
13. Consent
By using Rentulse, you consent to:
- Collection and use of your information as described
- Transfer of data to service providers
- Use of cookies for essential functionality
You can withdraw consent for optional features at any time.
Questions? If you have any questions about this Privacy Policy or how we handle your data, please contact us at contact.rentulse@gmail.com